Frequently Asked Questions
Shipping & Delivery
What happens if my order is delayed in transit?
All orders are carefully packaged to protect fragrance integrity during transit. Once a package has been handed to the carrier, delivery timelines are beyond our control. The Scent Garden is not responsible for carrier delays after an order has been shipped.
Fragrance quality is not compromised by standard shipping durations. Ground shipping timelines within the continental US are well within safe parameters for fragrance preservation.
What if the package is lost (no "Delivered" scan)?
If your tracking status has stopped updating or appears stuck, please notify us within 7 days of the last carrier update. We will gladly contact the carrier to investigate or open a missing mail search on your behalf. We cannot investigate or replace shipments reported missing after this 7-day window.
Why can't I get expedited shipping?
Due to hazmat shipping regulations, all fragrance orders must be shipped via ground transportation. We are unable to offer air or expedited shipping options. Ground shipping timelines within the continental US are well within safe parameters for fragrance preservation.
Can I change my shipping address after ordering?
Address changes must be requested before your order is fulfilled or handed to the carrier. Contact us immediately at decants@thescentgardenllc.com. Once an order has shipped, we cannot make address changes.
What happens if my package is missing?
Once the carrier marks a package as "Delivered", to the address provided at checkout, ownership and responsibility transfer to the buyer.
The Scent Garden is not liable for lost, stolen, or misplaced packages after a confirmed delivery, and we do not issue refunds or replacements for stolen mail. If your tracking status shows "Delivered" but you cannot locate your package, please contact the shipping carrier directly or file a report with your local authorities.
Fragrance & Product
What is a decant?
A decant is a smaller sample of a fragrance transferred directly from the original bottle. Decants allow you to explore and enjoy luxury and niche fragrances without committing to a full bottle. All of our decants are sourced from authentic bottles purchased directly from authorized retailers.
How should I store my fragrance decants?
Store your decants away from direct sunlight, heat, and humidity. A cool, dark place such as a drawer or cabinet is ideal. Proper storage will preserve the integrity of your fragrance for years.
Are your decants authentic?
Absolutely. We source all of our fragrances from authorized retailers. Every fragrance in our collection is 100% authentic.
Orders & Policies
Can I return a fragrance because I don't like the scent?
Due to the hygienic nature of fragrance products, all sales are final. We cannot accept returns, exchanges, or cancellations once an order has been placed. We encourage customers to read product descriptions carefully and to test cautiously if prone to fragrance sensitivities or allergies.
If your item arrives damaged or leaking, please contact us within 48 hours of delivery at decants@thescentgardenllc.com with clear photos so we can assist you appropriately.
Each decant is hand-filled to order with care. Thank you for supporting our small business.
What if my order arrives damaged?
Please contact us within 48 hours of delivery at decants@thescentgardenllc.com with clear photos of the damaged item and packaging. We will work with you to make it right.
What happens if my return doesn't match what was originally sent?
All returns are inspected upon receipt. If the returned item does not match the original product as shipped — including altered, substituted, or tampered contents — the return will not be eligible for a refund. We document all inspections and reserve the right to report fraudulent returns to the appropriate authorities.
When will I receive my refund after returning an item?
Refunds are processed only after the returned item has been received and inspected. If the return is approved, you'll be refunded to your original payment method within 10 business days. Items that do not pass inspection are not eligible for a refund.
Do I need to return complimentary items included with my order?
Yes. If a complimentary item was included with your order, it must be returned along with the primary item. If the complimentary item is not included in the return, its retail value will be deducted from any refund issued.
Do you offer free samples?
Yes, we do offer free samples as part of our Complimentary Sample Program. As a thank-you for supporting The Scent Garden, qualifying orders receive complimentary fragrance samples selected by us.
Order Total Before Shipping & Tax:
- $50 = 1 sample
- $100 = 2 samples
- $200 = 3 samples
- $300 = 4 samples (max)
Samples are selected based on availability and may include new arrivals, customer favorites, or fragrances we think you'll enjoy based on your order.
Free samples are a courtesy offered with qualifying purchases and are not guaranteed on orders below $50. Even smaller orders come with a little something extra. ❤️