Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return based on the criteria within this policy. 

To be eligible for a return, your item must be an incorrectly fulfilled order meaning that the item ordered was not the item received based upon the name on the product label (example: you ordered Dirty Rice and the label states Dirty Milk instead). Please take photos of the items you received and of the labeling.  You’ll also need the receipt or proof of purchase. 

Additionally, your item must be in the same condition that you received it, unused, and in its original packaging.  "Testing" of an incorrectly fulfilled item and thus using some of the product will void the return.  

Returns do not apply to items that were ordered incorrectly with the mistake being on the part of the customer. 

To start a return, you can contact us at decants@thescentgardenllc.com.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is provided at no cost to the customer for verified incorrectly fulfilled orders.

Accepted returns must be shipped back within 5 days of receiving the return label, or the return authorization will be voided.

You can always contact us for any return question at decants@thescentgardenllc.com.

Refunds
Refunds are issued only in the case of an incorrectly fulfilled order (i.e., the wrong item was sent) and only after the item has been returned and inspected.

Returned items are inspected upon receipt. Refunds are issued only for items confirmed to be in their original condition as shipped. Returns found to contain a different product, altered contents, or any substance other than the original item as fulfilled will not be eligible for a refund. Such returns will be documented and reported to the appropriate authorities.

Refunds are not issued for damage claims — replacement is the exclusive remedy. If a refund is approved, you will be refunded to your original payment method within 10 business days.

You can always contact us for any refund question at decants@thescentgardenllc.com.

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you received the wrong item. Clear photographic evidence of the damage and original packaging is required. Upon verification, our sole remedy for damaged or defective items is a replacement of the same item — no monetary refunds will be issued for damage claims. We reserve the right to decline claims that cannot be substantiated with documentation.

You can always contact us for any question at decants@thescentgardenllc.com

Claim Integrity:

We take every concern seriously and are committed to making things right. However, we reserve the right to require photographic documentation for all damage or defect claims. Claims submitted without supporting evidence, or where evidence does not substantiate the reported issue, will not be eligible for replacement or refund. Our goal is to ensure every customer receives a quality product — not to provide products at no cost.

The Scent Garden reserves the right to deny any return or refund where inspection reveals that the returned item does not match the original product as shipped, including but not limited to substituted contents or tampered packaging.

Cancellations

Orders can be cancelled at any time prior to the initiation of the order.  Once the order is noted as In Progress, at the website, this means that the order has been noted and decant process may have been initiated.  After the In Progress notation the order can no longer be cancelled.  

You can always contact us for any question at decants@thescentgardenllc.com

Exceptions / Non-returnable items / Exchanges

Items cannot be returned because of preference that was not included with the order.  This is related to the size, type or color of container, or to the scent itself.  These are samples and generally are obtained to test likability.  Scents cannot be returned due to preference or errors in ordering on the part of the customer.  Once a scent is received it cannot be exchanged based on preference. 

     Scent Accuracy / Fragrance Perception

     All decants are sourced directly from authentic, sealed bottles of the named        fragrance. Scent perception is highly individual and can vary based on skin chemistry, environment, storage, and personal scent memory. Claims that a fragrance "does not smell correct" or "does not match" a previously experienced scent are considered preference-based and are not eligible for replacement or refund. Replacements are reserved for items that are physically damaged or defective upon arrival, with photographic documentation required.

No shipping out of the 48 contiguous states of the US

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.