Shipping policy

  • Items are shipped out within one to two business days of receiving the order providing the items are in stock and we are not on vacation (please see note). 

 

  • If there are unforeseen events we will notify you with the option of a later delivery or your money refunded. 

 

  • Due to hazmat shipping regulations items are only shipped via ground transportation.  This may take longer depending also on weather or other mitigating circumstances that are not within our control. 

 

  • Carrier Delays & Fragrance Integrity All orders are carefully packaged to protect fragrance integrity during transit. Once a package has been handed to the carrier, delivery timelines are beyond our control. The Scent Garden is not responsible for carrier delays after an order has been shipped.

    Fragrance quality is not compromised by standard shipping durations. Ground shipping timelines within the continental US are well within safe parameters for fragrance preservation.

  • NOTE:  If the store is closed or on vacation this will be noted in the store prior to your purchase and a time frame will be provided for your order's fulfillment.  

 

  • Shipping Address Policy

    Please review your shipping address carefully before completing your order. By placing an order, you confirm that the shipping address provided is correct.

    If you notice an address error after placing your order, contact us immediately at decants@thescentgardenllc.com. We will do our best to accommodate changes if your order has not yet been fulfilled.

    Please note:

    • Address change requests must be submitted before your order is fulfilled or handed to the carrier, whichever comes first
    • We cannot provide changes once an order has been handed to the carrier.
    • Orders shipped to an incorrectly provided address are not eligible for a free reship or refund
    • If a package is returned to us by the carrier due to an address error, we will contact you to arrange reshipment at your expense

     

  • The Scent Garden is not responsible for packages delivered to addresses entered incorrectly at checkout, including addresses auto-filled by third-party services such as Shop Pay.

  • Delivered but Missing Packages

    We are responsible for your package until it is safely handed over to the shipping carrier. Once the carrier marks a package as "Delivered" to the address provided at checkout, ownership and responsibility transfer to the buyer.

    The Scent Garden is not liable for lost, stolen, or misplaced packages after a confirmed delivery, and we do not issue refunds or replacements for stolen mail. If your tracking status shows "Delivered" but you cannot locate your package, please contact the shipping carrier directly or file a report with your local authorities.

    What if the package is lost (no "Delivered" scan)?

    Packages Delayed or Missing in Transit

    If your tracking status has stopped updating or appears stuck, please notify us within 7 days of the last carrier update. We will gladly contact the carrier to investigate the shipment or open a Missing Mail search on your behalf.

    We encourage you to contact us as soon as you notice a problem, as early notification gives us the best opportunity to investigate a delayed shipment. However, we understand that delays or missing packages are not always identified immediately. Requests received after the 7-day notification period may require additional time to investigate, and replacement or refund decisions will be made based on the circumstances of the shipment.

    If a package has not been delivered within 14 days of the original shipping date, please notify us immediately.   We will initiate a USPS Missing Mail inquiry or claim on your behalf.

    Because a package that appears to be missing may still be located and delivered by USPS, we may allow up to 30 days from the original shipping date for USPS to locate and deliver a package before issuing a replacement or refund. In some circumstances, we may replace an order sooner at our discretion.

    Replacement Shipments

    If a replacement is sent and the original shipment is subsequently delivered, the original shipment must be returned to The Scent Garden. We will provide a prepaid return shipping label so that you will not incur any cost for returning the duplicate shipment.

    If you would prefer to keep both shipments, please contact us and we can provide an invoice for the additional shipment.

    If a duplicate shipment is not returned or paid for, The Scent Garden reserves the right to seek reimbursement for the value of the merchandise.